Take advantage of the latest JetBackup on your hosting, feature-rich backup & restore software you can access directly from cPanel control panel.

All of our web hosting customers can take advantage of JetBackup to help restore backups from different times. With options including full account restores and more specific directory, database restores. 

Please note that while we can usually restore up to 14 days in the past you must retain your own backups to ensure you have full backup availability. 

Full accounts restores will overwrite all existing account data including any emails received past that point. In most cases directory and database restores are a preferred option. 

Full account restores

1. To start, in your cPanel control panel interface scroll down to files and click JetBackup

2. Afterwards inside the JetBackup tool click on full backups.

3. Moving on the following lists all of the full account backups available for restore. Click the backup date you want from the list.

4. To finish the restore click on the restore button highlighted to restore your selected backup. 

Directory Restore

1. To start from cPanel, scroll to files and click JetBackup 

2. Now all of the available backups are visible, click on Home directory to see the full directory backups list. 

3. Afterwards the following list will show all the directory backups available for restore, click your required backup and if you require more specific files you can click to change the file selection. 

4. If you are restoring specific files you can select them from this page as shown below. In the image we show how you would select the public_html directory ready for a specific restore. 

5. Following on from the above now a backup is selected you can will see the following options highlighted. Restore, Download & Clear selection. Click on restore to proceed.

6. After the below window will appear showing which items will be restored, check the correct items are listed and then click restore selected items. 

7. To finish you will be redirected to the below page which will show the status of your restore. If you have issues here please get in touch with your support team.

Database restore

1. Start by logging into your cPanel control panel, scrolling to the files section and clicking on JetBackup 5

2. From the JetBackup page click on on databases to start the database restore process.

3. After clicking through to backups a list of available backups shows, you can change the selected backup using the choose other backup button as shown. 

4. Finally you can choose from one of the highlighted options. Clicking restore will start the restore process for the selected backup and take you to the restore summary page.