Network Status

Affecting System - Network Connectivity

• 02/04/2024 20:27 - 11/09/2024 20:42
• Last Updated 15/08/2024 10:09

We are aware of degraded network performance between 02/04/2024 20:08 and 02/04/2024 20:22.

We believe that this was due to a fault within our DDoS scrubbing partner, and we have escalated the issue to their NOC.

Currently services are operational and traffic has returned to normal (as of 02/04/2024 20:27).

Update: 02/04/2024 22:48 - Our partner has identified faulty equipment and isolated this from production whilst a solution is investigated with the vendor. We expect no further incidents, but will continue to monitor traffic.

Affecting System - Outoing Email from Cloud Servers

• 29/09/2022 10:00 - 03/10/2022 09:05
• Last Updated 29/09/2022 10:01

We are aware of an issue affecting customer outgoing email, which is preventing some email from being delivered to intended recipients.

Our server engineers are currently investigating the issue, and work is being carried out on our outgoing mail infrastructure at this time.

We hope to have a resolution shortly and apologise for any inconvenience caused during this time.

Affecting Other - Google Safe Browsing system

• 25/03/2021 10:02 - 21/04/2021 11:14
• Last Updated 25/03/2021 10:19

A recent update to cPanel & WHM has resulted in an issue which causes some automated tools (simlar to AdBlock) to incorrectly interpret some content in cPanel & WHM as 'deceptive', and some of these tools submit automated reports to google which has caused these URLs to be incorrectly listed as 'deceptive sites' in google's  'deceptive sites' database.

We are currently working with Google to remove these false-positive alerts, and this should be resolved shortly.

In the meantime, if you are currently connecting to cPanel or WHM through the liveboxserver.uk domain, you should be able to avoid this warning by connecting via your own domain name, i.e.:

https://mydomain.com:2087/ - for WHM

or 

https://mydomain.com:2083/ - for cPanel

(substituting your own domain for mydomain.com in the above).

Affecting System - DNS Cluster

• 15/02/2020 00:00 - 04/12/2020 09:57
• Last Updated 15/02/2020 20:29

We are writing to advise you of changes to our DNS/Nameservers - effecting all Web Hosting and Reseller Hosting customers who are using our default nameservers or custom nameservers based on our IP addresses.

Our legacy nameservers are being retired and will longer resolve from 15th March 2020:

• leo.liveboxserver.com
• orion.liveboxserver.com
• lyra.liveboxserver.com

As of today, our ‘new’ nameservers are as follows:

• ns0.liveboxserver.uk
• ns1.liveboxserver.uk

Why is this happening?

The legacy nameservers are running on older hardware which we cannot upgrade nor apply essential updates to going forward. Therefore, we have decided to evacuate and replace these with new nameservers on our platform.

What do I need to do?

If your domain name is registered and active with zFast and you currently use our legacy nameservers, then we will update your nameservers for you over the week leading up to the 15th March 2020. Service will continue as usual, and there will be no service interruption for you during the changeover.

If your domain is registered elsewhere (with another hosting company or domain registrar); or if you are using custom nameservers based on our IP addresses; you will need to update your nameservers before 15th March 2020 (see below for more details) otherwise your DNS may no longer resolve and your website and email may stop working. We will attempt to limit downtime for those using our *.liveboxserver.com legacy records by re-pointing the legacy records to the new IP addresses, but we do urge customers to update to ensure there is no interruption to their services.

If you are not sure where your domain is registered; please raise a support ticket with us and we will be happy to double-check for you and provide any assistance or guidance required to ensure your service continues uninterrupted. 

Updating Custom/Own Nameservers

If you are using custom nameservers based on your domain name and wish to retain these – you can update your existing custom NS records to point to the new IP addresses of our central nameservers. Please remember to update both the A records and GLUE records on your domain at the registrar.  

• ns1.yourdomain.tld => 149.255.60.2
• ns2.yourdomain.tld => 149.255.60.10

If you have any questions, then please do not hesitate to contact our support team who will be happy to assist you further. 

Affecting System - Streaming Servers

• 18/01/2020 21:54 - 19/01/2020 00:00
• Last Updated 19/01/2020 22:29

We are currently investigating an issue with regards to networking/packet loss effecting our Streaming Services. It seems to be due to connectivity issues with various ISP's outside of our border gateway.

If you are experiencing issues, please raise a support ticket at https://www.zfast.co.uk/support and include your current IP address so we can diagnose the problem further. 

• 21/03/2019 22:00 - 03/04/2019 12:26
• Last Updated 21/03/2019 15:24

We will be preforming emergency maintenance on zfastvps01 this evening from 22:00 - 23:00 to resolve an issue with IPTABLES on the host node.

All VPS services running on the node zfastvps01 may be unavailable during this time, however we will endeavour our best efforts to keep disruption to a minimum. 

If you have any queries regarding this, please raise a support ticket at https://www.zfast.co.uk/support and our team will be happy to assist you further.

Affecting Server - Streaming004

• 13/11/2018 20:52 - 15/11/2018 00:25
• Last Updated 13/11/2018 21:24

We are currently preforming some critical maintenance on Streaming01, we expect some disruption during this time.

All streams will be restarted upon completion - if you have any issues please get in touch with our support team who will be happy to assist. 

UPDATE: This has now been completed and all streams have been started once again. Thank you for your continued patience. 

Affecting Server - Streaming006

• 08/11/2018 21:30 - 08/11/2018 22:43
• Last Updated 08/11/2018 22:43

We will be performing essential maintenance and security patches to this service on 8th November 2018 from 21:30 GMT onwards.

We expect minimal disruption, however services will be restarted during this time. Updates will be posted here as we have them.

If you have any queries, please raise a support ticket from your account at https://www.zfast.co.uk/support 

Update 08/11/2018 @ 22:43 - The maintenance has now been completed on this server.

Affecting Server - Streaming005

• 08/11/2018 21:30 - 08/11/2018 22:24
• Last Updated 08/11/2018 22:24

We will be performing essential maintenance and security patches to this service on 8th November 2018 from 21:30 GMT onwards.

We expect minimal disruption, however services will be restarted during this time. Updates will be posted here as we have them.

If you have any queries, please raise a support ticket from your account at https://www.zfast.co.uk/support 

Update 08/11/2018 @ 22:24 - The maintenance has now been completed on this server.

Affecting Server - Streaming004

• 08/11/2018 21:30 - 08/11/2018 22:23
• Last Updated 08/11/2018 22:24

We will be performing essential maintenance and security patches to this service on 8th November 2018 from 21:30 GMT onwards.

We expect minimal disruption, however services will be restarted during this time. Updates will be posted here as we have them.

If you have any queries, please raise a support ticket from your account at https://www.zfast.co.uk/support

Update 08/11/2018 @ 22:23 - The maintenance has now been completed on this server.

Affecting Other - Web & Reseller Platform

• 17/09/2018 19:00 - 24/09/2018 22:27
• Last Updated 19/09/2018 16:50

Please Note: The migration has now completed. If you are experiencing any issues at all, please get in touch with our support team.

As part of our ongoing commitment to ensure our customers receive the best possible service from zFast - we have recently invested in state-of-the-art cutting-edge hardware. Our new hardware has now been racked, fully tested and is now ready for customers in our new data centre facility based in Manchester, UK. We plan to move all customers to the new facility over a series of migration windows as shown below:  

To mitigate any potential impact the migration is being performed outside of UK business hours, however we expect minimal downtime during the process. Your account will be copied over exactly as it is - so please refrain from making any changes during the migration window (where possible). 

If you are using our default nameservers, or custom nameservers based on our nameservers then we will update everything this side for you - so you do not need to worry. However if you are pointing to our servers with an A record (eg: via CloudFlare or an external DNS service) you will need to update your records to the new IP address once the migration window has ended to avoid any downtime.

If you require any assistance or have any questions, please get in touch with our support team and we will be happy to help as always!

Kind Regards,

zFast Technologies Limited 

Affecting Other - VPS Hosting Customers

• 04/08/2018 22:00 - 05/08/2018 09:50
• Last Updated 04/08/2018 22:11

We have identified a problem with a network switch in one of our datacentre racks. We have a high confidence that the problem is due to a bug in its current firmware, and remediation requires the application of a later firmware and a subsequence full reload of the stack. Whilst there is no existing measurable impact to service, it is expected that there will be a measurable impact if the problem is left without remediation. 

We are applying new firmware to the switch at 22:00 on 04/08/2018. IP (Internet) connectivity to a proportion of our hosted virtual machines may be impacted during this time. Any interruption to service should be no longer than 10 minutes; however service should be considered to be at risk until 05/08/2017 02:00.

If you have any queries regarding this at all, please get in touch with our support team: https://www.zfast.co.uk/support

• 06/05/2018 11:10 - 06/05/2018 15:57
• Last Updated 06/05/2018 11:11

It appears some customers are seeing issues with mail services on cloud03.

We expect this to be resolved within the next few hours.

• 03/05/2018 18:27 - 05/05/2018 09:59
• Last Updated 03/05/2018 18:37

We are currently working on a host issue effecting customers on VPS02. We expect this to be resolved shortly. 

If you have any further queries at all, please raise a support ticket at https://www.zfast.co.uk/support and our team will get back to you.

UPDATE: We believe this may be resolved. We are continuing to monitor this issue closely with our networking engineers. 

• 03/05/2018 00:19 - 03/05/2018 08:25
• Last Updated 03/05/2018 01:04

We are currently working on a host issue effecting customers on VPS01. We expect this to be resolved shortly. 

If you have any further queries at all, please raise a support ticket at https://www.zfast.co.uk/support and our team will get back to you.

UPDATE: We have migrated VPS01 to another host and believe this issue is now resolved. However if you are still seeing issues with your VPS service - please get in touch and a member of our support team will take a look into this on a case-by-case basis.

Affecting System - ZFASTCLOUD

• 29/03/2018 13:51 - 29/03/2018 17:19
• Last Updated 29/03/2018 15:35

We are working on a routing issue effecting our cloud services at this current moment in time.

We will post further updates here as we have more information.

UPDATE: We have now fixed the networking issue with our border gateway and everything is now back online.

If you are seeing any further issues, please get in touch with us at https://www.zfast.co.uk/support and a member of our team will look into your specific issue.

Affecting Server - Cloud004

• 04/03/2018 13:27 - 04/03/2018 14:27
• Last Updated 04/03/2018 14:27

We are currently working on an networking issue effecting customers hosted on zfastcloud04. 

As we have more information on the issue we will post further updates on this page. 

Thank you for your continued patience.

Update: The networking issue should now be resolved, customers may be seeing slower speeds than usual until this fully mitigates. 

We expect no further disruption, however if you do have any questions please contact us and we will be happy to assist further.

• 18/01/2018 01:29 - 08/02/2018 22:06
• Last Updated 18/01/2018 13:33

We are currently working on an issue effecting customers hosted on zfastcloud03. 

As we have more information on the issue we will post further updates on this page. 

Thank you for your continued patience.

Update 02:59am - The server hosting cpanel03 has blown a disk, and the raid is rebuilding. However we feel it's best we migrate everyone off, to avoid any dataloss. We will be migrating all accounts to other clouds, and resending information.

Update 04:09am - We are migrating customers to other clouds, which is taking a considerable amount of time. We appreciate your patience in this matter. Once the accounts have been migrated, we will email you the new login information.

Update 7:39am - We have restored around 50% of the websites on the server - we are continuing to migrate accounts as fast as possible. We appreciate your patience in this matter.  

Update 10:00am - We have restored 80% of the websites on the server and are continuing to migrate accounts as fast as possible. Thank you for your continued patience. 

Update 12.36pm - We have now restored 95% of the data. All customers who have been effected and migrated so far will have recieved an 'Account Information' email which contains your new server hostname and IP address. If you have not received this information, we are still working on restoring your account(s). If your domain is pointing to our nameservers or custom nameservers based on our IP addresses then no changes will need to be made and the DNS will update. If you are using custom namesevers based on the cloud03 IP address you will need to update your DNS to point to the new IP contained in the welcome email.

Update 13.28pm - All customers have now been migrated to other clouds. If you are still seeing issues please raise a support ticket via your account and a member of our team will be happy to assist you further on an invididual basis. 

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a support ticket at https://www.zfast.co.uk/support and our team will be happy to assist you further.

Affecting System - zFast Cloud

• 09/11/2017 07:12 - 09/11/2017 09:37
• Last Updated 09/11/2017 09:37

We are experiencing a networking issue with some of zFast's Cloud Servers currently.

UPDATE @ 09.21: Due to databsae corruption on the networking side, we're restoring a backup - ETA: 30 minutes. 

UPDATE: This has now been resovled and services are back to normal again now.

If you have any further queries regarding this issue plesae contact us at https://www.zfast.co.uk/support

• 22/10/2017 08:00 - 22/10/2017 11:32
• Last Updated 22/10/2017 11:32

Dear Customer,

We have planned a scheduled maintenance window in order to upgrade our UPS infrastructure to provide better redundancy and ensure we are using the latest multipower modular UPS systems. 

Due to the nature of the work and to ensure the health and safety of staff involved with this, there will be downtime during this window which is unfortunately unavoidable during this maintenance window. We will endeavour to minimise this as much as possible.

Maintenance Window:

Date: Sunday 22^nd October 2017
Time: 08:00 – 10:00

UPDATE: Cloud03 is back online and the maintenance is now completed.


Our engineers will be available before, during and after the scheduled works to provide assistance and answer any questions that you may have. Please feel free to contact us if you have any concerns.

Kind Regards,

zFast Technologies Limited

Affecting Other - Cloud01/02

• 19/10/2017 09:00
• Last Updated 22/10/2017 08:20

Planned Maintenance Date: 19th October 2017

As part of our network upgrades which have been taken place over the past month, we will need to update our Cloud Server IPs.

An email was sent to all customers on 18th October 2017 detailing the new IP address you will need to change your records to if you are not using our nameservers.

If you are using our nameservers *.liveboxserver.com – no change to your DNS records is required.

If you need any assistance, please contact us at https://www.zfast.co.uk/support 

Kind Regards,
zFast Technologies Limited

• 08/09/2017 00:00 - 09/09/2017 00:00
• Last Updated 08/09/2017 19:12

As part of on-going improvment works we are going to be migrating all accounts on cPanel02 to a new server (Cloud02) on Friday 8th September 2017.

UPDATE: Migrations have now been completed. Customers should refer to their emails for the new IP/Hostname.

If you have any queries, please get in touch with our Customer Support team at https://www.zfast.co.uk/support and we will be happy to assist.

Thank you for your patience.

Kind Regards,
zFast Technologies Limited

• 07/09/2017 00:00 - 08/09/2017 00:00
• Last Updated 07/09/2017 16:53

As part of on-going improvment works we are going to be migrating all accounts on cPanel01 to a new server (Cloud01) on Thursday 7th September 2017.

UPDATE: Migrations have now been completed. Customers should refer to their emails for the new IP/Hostname.

If you have any queries, please get in touch with our Customer Support team at https://www.zfast.co.uk/support and we will be happy to assist.

Thank you for your patience.

Kind Regards,
zFast Technologies Limited

Affecting Other - Various

• 15/08/2017 17:19
• Last Updated 16/08/2017 10:31

Our COMODO upstream provider is expereincing issues with their CRL and OCSP servers are the moment. 

This may mean you see some errors when connecting over SSL (in some web browsers) if you have a COMODO SSL certificate installed on your websites. This issue is with an external provider, and zFast have no control over this. A suggested work-around in the meantime would be to try connecting over http:// instead of https:// - for some users this may be suitable.

UPDATE:

We are informed that 90% of the OCSP responders are now working correctly and will update you once the remaining 10% are back up and running.

We believe this issue to be resolved, please do get in touch with support if you see any further issues at all. 

Thank you for your patience. 

Kind Regards,
zFast Technologies Limited

Affecting Other - VPS01

• 04/05/2017 14:58 - 04/05/2017 15:19
• Last Updated 04/05/2017 15:20

We are currently applying security patches to VPS01, some VPS customers will be effected by a breif period of downtime.

Please do not hesitate to contact support if you have any additional questions or concerns. You can do so by opening a ticket here: https://www.zfast.co.uk/support

UPDATE: All updates have now completed. If you are seeing any issues please contact support. 

Affecting Other - Aries, Navi

• 19/05/2016 22:00 - 20/05/2016 10:11
• Last Updated 19/05/2016 22:52

On Thursday 19th May 2016 at 22:00 BST we will be preforming some maintenance on the following Streaming servers:

• Aries
• Navi

These upgrades include various bug fixes, security patching and general improvements to ensure the continued reliablity of our streaming service.

We expect little downtime, however the server will be rebooted as part of the upgrade which may result in streaming customers needing to re-connect their encoders to the server.  

We expect the updates will take 15-30 minutes to complete. 

Please do not hesitate to contact support if you have any additional questions or concerns. You can do so by opening a ticket here: https://www.zfast.co.uk/support

Update @ 22:52 - All updates have now completed. If you are seeing any issues please contact support.